Refund Policy

Last Updated: January 18, 2026

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new paid subscriptions. If you are not satisfied with FillFlow for any reason, you may request a full refund within 30 days of your initial purchase date.

2. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team by emailing support@fillflow.ai
2. Include the following information in your email:
   • Your account email address
   • The date of your original purchase
   • The reason for your refund request (optional, but helps us improve)
3. Wait for confirmation - We will respond within 24-48 business hours to confirm your refund request.

3. Refund Processing

• Refunds are processed through Paddle, our payment processor and Merchant of Record.
• Once approved, refunds are typically processed within 5-10 business days.
• The refund will be credited to the original payment method used for the purchase.
• You will receive an email confirmation when your refund has been processed.

4. What Qualifies for a Refund

5. Subscription Cancellation

If you wish to cancel your subscription but do not qualify for a refund:

• You can cancel your subscription at any time from your account settings or by contacting support.
• Your subscription will remain active until the end of your current billing period.
• You will not be charged for the next billing cycle.
• Your data will be retained for 30 days after cancellation, after which it may be permanently deleted.

6. Enterprise Plans

For Enterprise customers with custom contracts, refund terms may vary based on your specific agreement. Please contact your account manager or email sales@fillflow.ai for assistance.

7. Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Changes will not affect refund requests made before the policy change.

8. Contact Us

If you have questions about this refund policy or need assistance with a refund, please contact us:

This refund policy is effective as of January 18, 2026. By purchasing a FillFlow subscription, you acknowledge that you have read and agree to this policy.